Field Service

Leverage industry specific hardware and software to improve field service operations within your organization allows increase service calls per technician, lower cost per call, and greater route efficiency; leading to improved profitability for your service organization.

Trac2Mobile recognizes that Field Service Management (FSM), synonymous with Field Force Automation (FFA) requires a comprehensive understanding of the fundamental operations today, and the building of a strategic plan for moving forward. Trac2Mobile calls this a Trac2Mobility Strategy assessment; and uses this tool as a template for project management. This assessment focuses on four critical components which include:

1. Current CRM , work order management, and historical customer database configurations in place; and what requirements exist to closely integrate these resources into a seamless field tool.
2. Analysis of current dispatch operations in place; with a strong focus on required wireless technologies which can provide significant fiscal improvement in current operational P/L.
3. Field surveys of fleet vehicle technician operating procedures; followed by a comprehensive recommendation report providing specific operational changes which will ultimately provide the financial benefits of technology adoption.
4. Define the project milestones and costs required to adopt a Strategic Mobility Solution of your own. Trac2Mobile provides complete project management of all phases of a FSM/FFA implementation.

Field service management requires facilitation of field technician connectivity to back end services in a structured, efficient manner.

• From the technician work environment, access is provided through the implementation of ruggedized laptops appropriately mounted into corporate vehicles in a safe and ergonomic manner.
• Electronic fleet dispatch and routing activities are facilitated in concert with real time cellular connectivity to provide fleet operational efficiencies.
• Electronic dispatch merged with real time dispatch and service call updates while collecting Automated Vehicle Location (AVL) functionality provides the ability to reduce operational costs and protect workers and corporate vehicle assets.
• Electronic invoicing and mobile credit card processing capabilities provide reduced AR cycles while requiring minimal additional capital expense.